Subject: Tech Support Candidate - Akanksha Varshney
From: Akanksha Varshney <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:53:12 -0500

| | Tech Support Test

Name | Akanksha Varshney
E-mail | [email-masked]
Phone Number | (+91) 9873360720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Akc data Syatems pvt ltd | S/w Engineer Traineee | july 2019 | 10000
Previous Employer 2 | Snap on business solutions | Associate consultant | janauary 2020 | 330000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check the internet connection
if work properly then again refresh the page , now it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone. | we open the bluetooth services after that we paired our device with another bluetooth device by entering the code .
What according to you makes you a good candidate for customer service or technical support job? | Being from the technical background i have the knowledge how to handle the tech support service
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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