Subject: Tech Support Candidate - Rahul Choudhary
From: Rahul Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:45:00 -0500

| | Tech Support Test

Name | Rahul Choudhary
E-mail | [email-masked]
Phone Number | (91) 8076836026
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ATPL | SRD | NA | 25890
Previous Employer 1 | HGS | CRO | 31st January 2020 | 25890
Previous Employer 2 | Sony India | Technical support Engineer | 24th February 2018 | 11800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will try to check whether my internet connection is properly connected or not? If everything is fine I will check the spelling of the entered website and after that I will clear cache and cookies and then again retry.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on both the devices making sure that both are within connecting range. We have to also keep in mind that pairing mode should be on then search for the speaker's name on phone and select and connect it.
What according to you makes you a good candidate for customer service or technical support job? | My dedication and ownership taking attitude make me more comfortable to resolve the customer's issue within certain period of timeline.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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