Subject: Tech Support Candidate - saurabh kumar
From: saurabh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:44:26 -0500

| | Tech Support Test

Name | saurabh kumar
E-mail | [email-masked]
Phone Number | (79034) 36617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | botanical Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Goemotify | Sr. Customer Executive (Technical Support) | 01/03/2020 | 29700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will refresh the web page.
2. Some times the errr might be an advance exception.
3. I will close the browser and restart the browser once again.
4.I will clear the cache in the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth in speaker.
2.Turn on the bluetooth in mobile phone.
3.Find the device name reference to bluetooth speaker.
4. Pair the bluetooth speaker with your mobile phone.
5.Connect the bluetooth speaker with mobile phone.
6.Enjoy the seamless experience of music.

What according to you makes you a good candidate for customer service or technical support job? | As my previous role was Customer Executive in Technical Support. I also Btech in Computer Science.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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