Subject: Tech Support Candidate - Lekha Chaudhary Lekha
From: Lekha Chaudhary Lekha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:39:14 -0500

Tech Support
Test

Name

Lekha
Chaudhary Lekha

E-mail

[email-masked]

Phone Number

(91) 9310120858

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Active directory and DLP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini IT services LTD

Senior Analyst

Working

24,230+ shift
alllowance

Previous Employer 1

Kent Ro systems Ltd

Engineer

4 June 2020

14,000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. check with other browser available in
system.

2.see error no 503  error etc or error due to internet connection

3.check by removing the cookies and cache of the browser

4. If not resolved , reset the browser

5.if not working , escalate to network and security to check access issue as
site available for the user to access or not

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth on phone

2. Search for other devices

3.find the device name and connect it.

Check by starting some video on phone

What according to
you makes you a good candidate for customer service or technical support
job?

1. Experience in troubleshooting in several

IT tools.

2.Mac troubleshooting

3. Active directory and trendmicro and DLP tools exp

On a scale of 1 - 5
please rate your fluency in spoken English

4