Subject: Tech Support Candidate - Shivam Maheshwari
From: Shivam Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:26:52 -0500

Tech Support
Test

Name

Shivam
Maheshwari

E-mail

[email-masked]

Phone Number

(91) 9149047628

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lakshmi nagar new
delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Time of Sports pvt ltd

Competition
trainer

19/12/2020

25000

Previous Employer 2

N/A

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly i will try to reload once and if again it
shows me the same error then i will check my internet connection once and if my
internet connection will also working properly then i will go through on
troubleshoot option and follow the steps which will guided by the troubleshoot
program ,  after following all the commands i will try again to open the
website .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 - open the bluetooth of both devices .

Step 2 - open the bluetooth menu on mobile phone .

Step 3 - click on searching the new device .

Step 4 - find your speaker name and then click on it .

Step 5 - phone's bluetooth try to pairing with the

speaker's bluetooth . A permission notification

popup on your screen.

Step 6 - allow it to pair with the speaker .

Step 7 - connection successfully established .

What according to
you makes you a good candidate for customer service or technical support
job?

Having good problem solving skills ,

Quick learner ,

Dedication ,

Hard working

On a scale of 1 - 5 please rate your fluency in spoken
English

4