Subject: Tech Support Candidate - Divya Bakshi
From: Divya Bakshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:19:15 -0500

| | Tech Support Test

Name | Divya Bakshi
E-mail | [email-masked]
Phone Number | (110059) 8448362350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi ( uttam nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Better thinking soultions | Senior sales executiv | Currently working | 17000
Previous Employer 1 | Uno Finance | Sales executive | 7 months | 15000
Previous Employer 2 | Hdfc | Sales executive | 1 year | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will trying it again
If again I will facing the same issue
Then I will ask for a help to my younger brother because he's expert in computer and definitely he'll solve the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to the settings
2.Tap the bluetooth option.
3.Turn on bluetooth
4.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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