Subject: Tech Support Candidate - Harshpreet Kaur Kharbanda
From: Harshpreet Kaur Kharbanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:10:41 -0500

| | Tech Support Test

Name | Harshpreet Kaur Kharbanda
E-mail | [email-masked]
Phone Number | (+91) 9990995502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Krishna nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Game of Travel | Spanish travel consultant | Present | 37000
Previous Employer 1 | Narang Medical | Spanish Sales | 12 Dec 2019 | 34000
Previous Employer 2 | Travelogy | Spanish Sales | September 2019 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page or open a new tab and check to see if you can load another website.
- If you can open another site, skip down to 'The problem only happens with certain websites'.
- If you can't open another site, continue on to the next step.

2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
- If the site works in another browser, see 'The problem only happens in Firefox'.
- If site doesn't work in another browser, check out 'The problem happens in all web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down the notification bar from the top of the screen.
2. Touch and hold "Bluetooth".
3. Tap 'Pair new device'. If you don't find "Pair new device", check under "Available devices" or tap "More".
4. Tap the name of the "Bluetooth device" you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | My skill set is a perfect match for the customer service job. I particular, my communication skill and customer service experience make me ideal candidate for the position. As, I alone handle the clients and agents both. Moreover I started the Spanish department from scratch with the support of my seniors and boss.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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