Subject: Tech Support Candidate - Deepak Mehra
From: Deepak Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:10:26 -0500

Tech Support
Test

Name

Deepak
Mehra

E-mail

[email-masked]

Phone Number

(91) 8287902997

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Vaishali

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pinelabs

Team lead

30000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1-need to
check system internet is working or not.

2-need to check weather above website is blocked from system admin.

3-need to check above website is down by opening any other website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-enable the blutooth in mobile and blutooth
mode in speaker.

2- select the speaker blutooth name from list in mobiles under blutooth.

3-after successful pair u ll get a voice from speaker that blutooth mode is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
maximium 5 years experience in same organization and as a good listener results
in better solutions.

On a scale of 1 - 5 please rate your
fluency in spoken English

4