Subject: Tech Support Candidate - Aukeel Ahmad Malla
From: Aukeel Ahmad Malla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:08:53 -0500

| | Tech Support Test

Name | Aukeel Ahmad Malla
E-mail | [email-masked]
Phone Number | (+91) 8825007708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yes
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
OEM MANAGEMENT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ASERVEMIND TECHNOLOGIES | IT Executive | 31-12-2020 | 18000
Previous Employer 2 | Fidelis corporate solutions | L1 support | 31-05-2020 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the step to be followed
- Make sure that internet connection is works
- Check if the Website is Down for Everybody or Just Me
- Make Sure The Website URL Is Correct
- Remove All Cookies Of the Browser
- Check DNS setting
- Check proxy Settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following steps need to follows
-Go to settings
-Tap the Bluetooth option
-Turn on Bluetooth
-Make you device discoverable
-A list of available devices will appear.
- Select your device and get connected
On your mobile select your speaker

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills and also you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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