Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:06:27 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (+91) 6201015221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | System engineer | 16-02-16 | 385500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection , if it is not connected then I'll try to fix it . In second step , I'll try to open other websites and if other websites are accessible then I will assure that this particular website i.e. ndtv.com have some server side issues and for this I'll have to wait for a particular time in order to get access .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power ON the Bluetooth speaker by pressing button .
2. Swipe down the mobile phone window and  then touch and hold Bluetooth .
3. Tap to pairing device
3. Once phone Bluetooth function found the desired speaker Bluetooth connection , connect it via mobile phone by allowing it.
4. Wait till connection established .
5. Play the music and listen songs.

What according to you makes you a good candidate for customer service or technical support job?

Personalized interactions must be good .

As a customer service support executive, one must have a strong knowledge of the organization and its products.

Service must be offered by support team by alternate channels at the time of downtime of primary channel .

Communication should be best as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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