Subject: Tech Support Candidate - Sandeep Gupta
From: Sandeep Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:57:35 -0500

| | Tech Support Test

Name | Sandeep Gupta
E-mail | [email-masked]
Phone Number | (+91) 9999221751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Addeco Pvt Ltd | Server engineer | Till | 25000
Previous Employer 1 | MEC engineer Pvt Ltd | Compliance Dipartment | 22/10/2019 | 16000
Previous Employer 2 | Wipro Infotech | DSS | 18/08/2018 | 9500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We have mention user I'D & password.Then you can open but you have no access you can't open this website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:-Please power On Bluetooth speaker
2:- get pairs speaker in your mobile phone
3:- finish

What according to you makes you a good candidate for customer service or technical support job? | Best ground to upper level technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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