Subject: Tech Support Candidate - Krishna Koundinya
From: Krishna Koundinya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:36:40 -0500

| | Tech Support Test

Name | Krishna Koundinya
E-mail | [email-masked]
Phone Number | (91) 8099796191
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nspira Management services private Limited | Executive- operations | Currently working | 22000
Previous Employer 1 | SIngareni Collieries Company Limited | Senior Executive | March-2020 | 20000
Previous Employer 2 | Wipro | Executive | November-2016 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Based on the error we can proceed.

If it is network related then we need to check the network status. Enabling and disabling network adapter.

If it is related to browser we need to check the actual settings of the browser or we can clear cache and data then we can retry.

Try with another browser and check, if it is working fine then we can reinstall the current browser and can access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth by holding the power button  and the red light will blink.

Now go to settings in the Mobile, go to Bluetooth and enable the Bluetooth.

Click on Pair new device, and select the Bluetooth name and if prompted for password enter 0000.

Now you can hear that the Bluetooth is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | I am an Experienced Associate with a demonstrated history of working in multiple industries, Having hands on experience on various tools and firm knowledge on technological things.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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