Subject: Tech Support Candidate - pratishtha gunjan
From: pratishtha gunjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:22:51 -0500

| | Tech Support Test

Name | pratishtha gunjan
E-mail | [email-masked]
Phone Number | (+91) 9810950796
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Indigo IT | Service Desk Engineer | August 2019 | 12000
Previous Employer 2 | Hewett software | Web Designer | March 2020 | 15000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly restat the device because this clears caches, and forces the device to re-load the program.
After that make sure the internet connection is working properly.
If it is not working yet then check that website is down for everbody or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turned On Blutooth device.
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Problem solving skills
A person with a positive personality will always be a good factor to any job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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