Subject: Tech Support Candidate - Iti Goyal Iti Goyal
From: Iti Goyal Iti Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:22:44 -0500

| | Tech Support Test

Name | Iti Goyal Iti Goyal
E-mail | [email-masked]
Phone Number | (91) 9211955934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT | Sr.Test engineer | 2 June | 28000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will Check the internet connectivity first
Turn off wifi or network check
Turn off and on router to check connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of mobile phone
Turn on bluetooth speaker
Search for available devices
Click on available device and pair it

What according to you makes you a good candidate for customer service or technical support job? | Effective client communication and problem solving attitude
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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