Subject: Tech Support Candidate - Robin Raju
From: Robin Raju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:15:13 -0500

| | Tech Support Test

Name | Robin Raju
E-mail | [email-masked]
Phone Number | (91) 7358608501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita Vihar, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro BPO | Technical Consultant | 13/3/2020 | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether my internet is working properly or not.
2. If internet is working then I will check after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth speaker and mobile Bluetooth.
2. In mobile search for the nearest device, when speakers name will appear click on it.
3. Then pair the BT Speaker with your mobile.
4. After pairing it will be connected within few seconds.

What according to you makes you a good candidate for customer service or technical support job? | A candidate should be a one who is willing to learn as well as earn at same point of time. Technical support job is like he can move to any technical field and make a better option for his career.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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