Subject: Tech Support Candidate - Faisal Ahmed
From: Faisal Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:01:24 -0500

| | Tech Support Test

Name | Faisal Ahmed
E-mail | [email-masked]
Phone Number | (91) 8868068217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pilibhit
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Associate - Customer Service | 30 Nov 2020 | 19000
Previous Employer 2 | MAB Facilities Management Abu Dhabi | Admin Assistant | 28 Feb.2020 | 60000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

By checking internet connection speed if its ok.
Clean previous browsing  history like  cached images and files,cookies and site.
Restart the system and  again connecting internet and then try open www.ndtv.com
Hope this resolves error problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in mobile device and turn on bluetooth speaker by long press in power button
Pair both the devices
After successfully paired both devices are connected

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Product and service knowledge so as to respond quickly customer complaints.
Flexibility
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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