Subject: Tech Support Candidate - Neha Saini
From: Neha Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:00:09 -0500

| | Tech Support Test

Name | Neha Saini
E-mail | [email-masked]
Phone Number | (011) 22790664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Speakers & Audio
Testing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taj palace hotel | IT engineer support | 2015 June | 12 k
Previous Employer 1 | Mother Mary school | Academic coordinator | 2016 oct | 18 k
Previous Employer 2 | Science Olympiad foundation | Academic | 2020 Aug | 25 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear customer,
1. Kindly share screenshot of an error.
2. If it is related to internet. Kindly reset your router.
3. Please refresh your page by clicking on F11
4.Provide your IP address.
5. Delete chrome and download again.
6. If it still that particular website does not open then it’s server is down.

Regards,
Neha

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting press on Bluetooth button and connect to speaker

What according to you makes you a good candidate for customer service or technical support job?

1 Immediate response
2. Polite conversation
3. Follow up
4 . Feedback

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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