Subject: Tech Support Candidate - UDDHAVJEE PANDEY
From: UDDHAVJEE PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:56:19 -0500

| | Tech Support Test

Name | UDDHAVJEE PANDEY
E-mail | [email-masked]
Phone Number | (91) 9619027317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Writer corporation | Operation executive | 31may2020 | 25000
Previous Employer 1 | Hitachi payment | MTS executive | 23 dec2019 | 19000
Previous Employer 2 | Modern informatics | MIS EXECUTIVE | 28may 2018 | 17000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check is there any page error or server erorr.

After that we check  in page for domain error

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on bluetooth speaker and then switch on mobile bluetooth and search near by bluetooth device  in mobile and after few seconds mobile device show nearby bluetooth device name .please select devices and pair device with mobile after that mobile automatically connect to bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Firt listen what customer asking after that reply the answer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |