Subject: Tech Support Candidate - Vandhana Sharma
From: Vandhana Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:50:16 -0500

| | Tech Support Test

Name | Vandhana Sharma
E-mail | [email-masked]
Phone Number | (99522) 75149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SHYAM Park Near by Mohan Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | -
Previous Employer 1 | SANEFORCE( A DIVISON OF SANMEDIA) | CUSTOMER SUPPORT ASSOCIATE | JULY 2017 | 26000
Previous Employer 2 | PHARMASYNTH FORMULATIONS LTD | SALES ADMINISTRATOR CUM IT PROFESSIONALS | AUGUST 2020 | 27500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

GREETINGS!

HI IAM VANDANA FROM A TO Z COMPANY .

HOW C I HELP YOU SIR.

HAVE YOU GET ANY ERROR SIR,

OKAY SIR, I RESOLVE THE ISSUE PLEASE WAIT FOR 5 TO MINTS SIR.

YOU ENTERED THE CREDENTIALS ARE WRONG.PLZ ENTER CORRECTLY .

I HOPE I HELPED YOU A CORRECT WAY SIR .

THANK YOUS .PLEASE BE WITH US.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

BLUETOOTH TAB SHOULD ON MOBILE

WILL GET THE SPEAKER'S NAME .THEN WE HAVE TO CONNECT INTO PHONE.

What according to you makes you a good candidate for customer service or technical support job?

HAVING VERY GOOD KNOWLEDGE ABOUT THE PRODUCT.

LISTENING TO CUSTOMER IS IMPORTANT.

HANDLING A CUSTOMER IN POLITE MANNERS.
'
RESOLVING  SOLUTIONS ORIENTED IN ONE TIME .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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