Subject: Tech Support Candidate - Ashwani Prajapati
From: Ashwani Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:50:10 -0500

| | Tech Support Test

Name | Ashwani Prajapati
E-mail | [email-masked]
Phone Number | (91) 8057836331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Roorkee
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TTK Prestige Limited | IT Assistant | | 18000
Previous Employer 1 | Sify Technology Limited | Network Assistant | 16-Dec-2017 | 13000
Previous Employer 2 | Genus Power Infrastructure Limited | Desktop Engineer | 30-Sept-2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Unauthorized ⇒ this error happens when someone tries to access a page for which they are not authorized. You can usually fix this error by reviewing the URL of the page that is causing the error; it’s possible that the link clicked is one that is for authorized users only (for example, users who have logins with a valid user ID and password.

Forbidden ⇒ this error occurs when a server will not complete a request because a user isn’t allowed to access it. Slightly different than a 401 error, a 403 error recognizes that a user may be logged in with a valid user ID and password, but does not have authorization to access the specific page. Typically, this means the user needs to have their user account access updated by the website administrator.

Not Found ⇒ this error is one that most people see on a regular basis. A 404 error occurs when a user tries to access a webpage that doesn’t (or no longer) exists. The causes of this error could be from broken links, incorrect URLs, or a redirected page that is no longer valid. This error can easily be fixed, however, by reviewing all of these crawl errors in Google Search Console, and submitting broken link re-directs in your website’s WordPress or content management system, or having your web developers add in the redirects for you.

Internal Server Error⇒ this error is another very common message displayed for a lot of users, and it’s pretty much just a generic error message for any type of internal server error that cannot be easily defined. This error can usually be fixed when the user refreshes their web browser (if the error is related to the server being busy and unable to process requests quickly enough), deletes their cookies, or visits the page at another time, possibly when the server isn’t so overloaded. On your end, however, you can usually troubleshoot the cause of the error through your WordPress or content management system, and follow the steps to diagnose and fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Patience. Patience is crucial for customer service professionals. ...
Ability to communicate clearly. ...

On a scale of 1 - 5 please rate your fluency in spoken English | 1

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