Subject: Tech Support Candidate - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:48:54 -0500

| | Tech Support Test

Name | Priyanka Kumari
E-mail | [email-masked]
Phone Number | (122081) 9113492768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture solution Pvt LTD | Associate | 2019 | 25k
Previous Employer 2 | Askmebazaar.com | Associate | 2016 | 15k

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will follow some steps to troubleshoot the problem
Step 1 first check the internet connection if it's working than good otherwise follow
step 2 - clear the browser history and open the website again if it's working than good otherwise follow
step-3 restart the system , check the internet connection and open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth in both the speaker and mobile phone than allow to pair the device
What according to you makes you a good candidate for customer service or technical support job? | I am good listener and I have a great knowledge of technical support that's why I am a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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