Subject: Tech Support Candidate - Lalit Mohan Tiwari Lalit
From: Lalit Mohan Tiwari Lalit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:42:54 -0500

| | Tech Support Test

Name | Lalit Mohan Tiwari Lalit
E-mail | [email-masked]
Phone Number | (110077) 8958223008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi palam colony
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Application basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | CMS it service prvt lmt | Customer support eng | 30 APR 2020 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can troubleshoot via two way.
1- firstly check what type error code or error msg is comming on customer screen.
2-via full stack track we can also resolve same issue
If we have done all trouble shoot and issue is same then we will restart our UNIX server .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Firstly switch on your bluetooth speaker.
2- Goto your mobile settings and on your bluetooth .
3- after that your speaker bluetooth name paire on your mobile screen
4- and then click on that now your phone will be connected with your speaker.

What according to you makes you a good candidate for customer service or technical support job? | I love to help customer and it's inspire me to make career in this field and also I have a good knowledge in this field and this is usefull for your organization and also I have 2 year exp in customisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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