Subject: Tech Support Candidate - Vishvesh Mishra
From: Vishvesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:33:33 -0500

| | Tech Support Test

Name | Vishvesh Mishra
E-mail | [email-masked]
Phone Number | (+91) 9026609017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Desvio International Pvt Ltd | Senior Content Writer | | 30000
Previous Employer 1 | Marketing Masala | Content Writer | 15-3-2020 | 35000
Previous Employer 2 | Gigabyte India | Community Manager | 14-4-2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps to be followed are as below -

1. I’ll check what the error means, if it’s 404 then the website host server is at fault, if it’s connection timeout or something like no internet connection then I’ll move to the steps below.

2. If it’s No Internet Connection error then I will check if I have a working internet connection or not by trying to open another website. If it fails to open then I’ll check for the internet light on my modem if it’s powered on at all.

3.Check the ADSL cable connection if I’m on LAN or my WiFi settings if on a handheld device or laptop.

4. If the problem still persists then I will restart my modem.

5. If the error states Connection Time out then I need to check my Internet speed using Speed Test app on my phone or using their website. If it’s too low then a modem restart might solve the issue but if not then move to the next step.

6. Open resource monitor to see which process is consuming the internet speed and close it if possible as sometimes Windows Updates or even apps such as Torrent can consume a lot of bandwidth in the background.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open your Bluetooth settings in the settings menu of both iOS or Android.

2. Turn on your speaker and make sure it’s in the pairing mode by referring to the product manual. In most cases a new product is in pairing mode by default if it’s not then the manual would state which button to press and for how long to put it in that state.

3. Turn on Bluetooth on your cell phone, the speaker should show up in the nearby devices section. Click on it and the speaker should pair up now indicated by an audio notification by the speaker itself.

What according to you makes you a good candidate for customer service or technical support job?

I have been running a tech review blog since 2013 have been extensively involved in helping out people with their queries both online ans offline.
I like to keep myself updated with latest trends in tech and automobiles to increase my knowledge and to help out others. People’s question and problems give me an insight into all possible angles to a problem hence it’s a vital part to a more holistic approach at learning.
If given the opportunity then I would work not only to earn a living but to upgrade my own knowledge hence giving a more passion driven and self centric approach which can lead to desired results for your firm.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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