Subject: Tech Support Candidate - Neha Solanki
From: Neha Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:30:03 -0500

| | Tech Support Test

Name | Neha Solanki
E-mail | [email-masked]
Phone Number | (91) 8178885641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Speakers & Audio
Audio and video

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Ienergizer | Junior engineer | 31dec 2020 | 17500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the page then I will check the error again.

I will try to open other website for checking the issue is in the browser or with the website.

I will open the other browser for checking the website is working or not like in internet explorer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable the Bluetooth on your mobile after that in your mobile Bluetooth setting check your speaker name is available or not if your speaker name is available then tap on the speaker name after that a pop up is coming for pairing then pair device after that your speaker is connected with the mobile.
What according to you makes you a good candidate for customer service or technical support job? | I have these quantities attentiveness, patience, good listener and I am not a short temper all this quality are required for customer service job and I also have more than 2 year experience in customer service in technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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