Subject: Tech Support Candidate - Md Shadab Akhtar
From: Md Shadab Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:29:06 -0500

| | Tech Support Test

Name | Md Shadab Akhtar
E-mail | [email-masked]
Phone Number | (91) 8709526003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | D-50, Shaheenbagh,Jamia nagar, delhi, 110025
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
Ecommerce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Concentrix | Email and Chat support | 04/03/2020 | 23,000
Previous Employer 2 | Sony india pvt ltd | Techincal domestic voice support | 15/07/2015 | 13,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. At first, I will check the type of error I'm getting.
2. If the error is regarding a network, then I will check if my system is connected to the internet or not.
3. If the error is related to the text I'm typing, then I will check if I've spelled it right or not and have no typing error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth from the speaker and mobile.
2. Search for the device on the mobile
3. Once the device found then click to pair
4. Once the device gets paired then click on connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Problem-solving skills.
2. Understanding the customer queries carefully.
3. Active listening.
4. Showing interest in communicating.
5. Ensuring the customer that you will surely help.
6. Following the key responsibilities.
7. Following all the quality parameteres.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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