Subject: Tech Support Candidate - Robin Tomar
From: Robin Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:25:14 -0500

Tech Support
Test

Name

Robin
Tomar

E-mail

[email-masked]

Phone Number

(91) 9992719676

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vishali sec 1

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Athancare.com

Sr.operations executive

Currently working

23k

Previous Employer 1

Cashify.in

Operations
executive

01 Dec 2019

20k

Previous Employer 2

Xiaomi

Store executive

28 oct
2018

17k

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I am check Internet connection then I
checked website spelling and is not working

Then I restart the computer

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First I am
on the Bluetooth speaker

Then I on Mobile Bluetooth feature

On my Mobile is searching Bluetooth speaker Bluetooth Frequency

And Connect my phone to Bluetooth speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I have
good experience for technical support job and I’m looking so much problems in
my office and I have a best solution for this

On a scale of 1 - 5
please rate your fluency in spoken English

3