Subject: Tech Support Candidate - hemant sharma
From: hemant sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:24:40 -0500

| | Tech Support Test

Name | hemant sharma
E-mail | [email-masked]
Phone Number | (0129) 8527507131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | faridbad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | intex | ASM | July 2019 | 32000
Previous Employer 2 | panasonic | jr officer | 2017 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will shut down my Laptop first then restart it to check the issue is still same or not.
Then check the browser's compatibility and  features like massage shown by browser .
Will try to check features of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth option of both speaker and mobile first .
2.Try to find speaker Bluetooth option in Mobile phone Bluetooth available devices option.
3.Try to connect with available options.

What according to you makes you a good candidate for customer service or technical support job? | My Experience and calm nature makes me a good candidate for customer or technical support job .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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