Subject: Tech Support Candidate - Arpita Singh
From: Arpita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:21:30 -0500

| | Tech Support Test

Name | Arpita Singh
E-mail | [email-masked]
Phone Number | (91) 9621973744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Technical Support Associate | February 2020 | 21600
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will close the browser and all the apps opened on the computer.
I will disconnect the internet and connect it again.
I will open the browser again and type www.ndtv.com in the url .
I will also try in some other browser if available.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, set bluetooth mode in bluetooth speaker.
Then open bluetooth in the phone.
Search for available device.
Select the bluetooth speaker name and click on pair.

What according to you makes you a good candidate for customer service or technical support job?

I have work experience of 1.2 years in technical support.
I learnt a lot of things while working there and I have good understanding and problem solving ability.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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