Subject: Tech Support Candidate - Romi Mallick
From: Romi Mallick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:11:53 -0500

| | Tech Support Test

Name | Romi Mallick
E-mail | [email-masked]
Phone Number | (+91612) 9110992722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna, Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Jeevak Heart Hospital and Research Institute Pvt Ltd, Patna | Medical Transcriptionist | 05/01/2019 | 10,000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all,
1. Restart my computer
2. Free up my hard disk
3. Delete all the non relevant files
4. Run a thorough virus scan, etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all - 1. go to setting options.
2. Click on the bluetooth option
3. List of available devices will appear and lastly press the button on speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Patience to listen,
2. Taking responsibility
3. Understand how to nurture different types of relationships in our professional career.
4. Honesty & credibility to our customers.
And lastly which I use in my life, i.e.
NEVER STOP LEARNING

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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