Subject: Tech Support Candidate - Manish Kumar Pandey
From: Manish Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:43:52 -0500

| | Tech Support Test

Name | Manish Kumar Pandey
E-mail | [email-masked]
Phone Number | (+91) 8765368754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Route Mobile Limited | Technical Support Engineer | working | 18000
Previous Employer 1 | Magna Infotech | Desktop Support Engineer | 30 sep 2019 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There could the following reasons:
1 Internet is not working in the system, then I need to check LAN connectivity and also check the proxy setting and troubleshoot.
2. Open the browser and check other web pages are opening or not if opening then this issue with the particular website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Pair a Bluetooth accessorySwipe down from the top of the screen.Touch and hold Bluetooth.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.Tap the name of the Bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? | I am working in the same domain for almost two years now. I have the experience and skill set required for job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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