Subject: Tech Support Candidate - jogendra pratap
From: jogendra pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:41:54 -0500

| | Tech Support Test

Name | jogendra pratap
E-mail | [email-masked]
Phone Number | (0172) 4005117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bharati Airtel | network engineer | currently working |
Previous Employer 1 | scom service pvt. ltd. | field engineer | 12 july 2017 | july 2017
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first to check the internet connectivity on router .
if router is working fine then we check the ping on ndtv.com. if request timeout the fault is local network . first we check ip address and dns is correctly configure .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first turn on the Bluetooth of both devices which we try to connect .
once Bluetooth is turn on we try to pair the connection of both devices.
once pairing is complete the device is ready to go green

What according to you makes you a good candidate for customer service or technical support job? | i have the experience directly and indirectly dealing with the customers and also the technical experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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