Subject: Tech Support Candidate - Anurendra Sachan
From: Anurendra Sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:40:35 -0500

| | Tech Support Test

Name | Anurendra Sachan
E-mail | [email-masked]
Phone Number | (+91) 8957665770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Motor General Sales pvt ltd | IT manager | 15 march 2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all trouble shooting depends on the kind of error we are facing.
If it is related to network,then at first i will check weather i have a proper internet connection or not.

Error 404 indicates that the web page is not avilable.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- we will switch on the bluetooth on both the devices

Step 2:- we will search for the device from our phone

Step 3:- we will pair both the devices(will put passcode if needed)

What according to you makes you a good candidate for customer service or technical support job?

Being good at communation i think i am a right fit for the job.

And being from the IT background it would be easlier for me to troubleshoot the problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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