Subject: Tech Support Candidate - Ram Lakhan Ram
From: Ram Lakhan Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:36:38 -0500

| | Tech Support Test

Name | Ram Lakhan Ram
E-mail | [email-masked]
Phone Number | (91) 9818019677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur city
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Net2source consulting | Talent Acqusition Specialist | 30, April 2020 | 24000
Previous Employer 1 | Pyramid Consulting Inc | Talent Acqusition Specialist | 11, October 2019 | 20000
Previous Employer 2 | Ienergizer | Junior Engineer | 24, Feb 2018 | 16,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I would suggest the customer to check the Url of the website, then I will ask him to open some other website to open if it is not working then there might be some issue in internet connectivity.
Then I would ask him to check the internet connectivity of the device whether it is connected or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Then open the bluetooth settings from device settings of the phone.
Then search for the device name you want to connect.
And then tap the device name to connect with your phone.
Device will be paired.

What according to you makes you a good candidate for customer service or technical support job?

In my views you should listen to the problem of the customer very carefully what he/she wants to say and then provide steps step by step.
Always be humble with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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