Subject: Tech Support Candidate - Blisson P W
From: Blisson P W <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:35:54 -0500

| | Tech Support Test

Name | Blisson P W
E-mail | [email-masked]
Phone Number | (+91) 8110061175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Erode,Tamilnadu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IBM India Pvt Ltd | Linux System Admin | 31/07/2017 | 27,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check  if the Internet Connection is Good and try to fix if any  network issues persist.
2. If any Error Code is Displayed I can proceed based on that.
3. I will check the Browser if Java script or  Cookies or disabled.
4. Then I will  clear Browsing History, Cookies  and Temp Files and restart the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For a new Bluetooth Device
1.Turn on Bluetooth in Mobile Phone
2.Put Bluetooth device in pairing mode, most cases long pressing the power button will do it.
3.Automatic Pairing will happen, but in some cases PIN may be required.

For a Pre-paired Device
1.Turn on Bluetooth in Mobile Phone and turn on the Bluetooth Device, If Auto pairing doesn't happen, Manually pair the device by selecting the name of the Bluetooth Device from the paired devices list in the Mobile Phone

What according to you makes you a good candidate for customer service or technical support job?

Foremost quality required for a customer service job is Patience and Good listening Skills. I have got both of these. Also I am inquisitive by nature, and that has made me technically very strong.

I also have 1 year of experience in handling International Clients

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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