Subject: Tech Support Candidate - Saurabh Tiwari
From: Saurabh Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:13:17 -0500

Tech Support
Test

Name

Saurabh
Tiwari

E-mail

[email-masked]

Phone Number

(91) 9540124660

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon but I can relocate
after getting the job in Noida

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - advance
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Yesbank

Officer

Working

22000

Previous Employer 1

Sony

Tech support

March
2019

18000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Check internet connection

Clear browser history

Restart browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Power on
bluetooth speaker

Open mobile phone bluetooth

Tap on bluetooth speaker's name in mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

Effective listening

Problem understanding

Patience

Exact solution

Customer satisfaction

On a scale of 1 - 5 please rate your
fluency in spoken English

5