Subject: Tech Support Candidate - Keshav Kumar
From: Keshav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:53:31 -0500

| | Tech Support Test

Name | Keshav Kumar
E-mail | [email-masked]
Phone Number | (+91) 8535079708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | 2 months
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
VoIP
Functional problem

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digital informatics pvt. Ltd. | Front office executive | Na | 12000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connection if it's still not working then I will check my link that entered by me and after that also the error exist then I will contact my senior for problem resolving.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings on your phone.
2.Tap the Bluetooth option.
3.Turn on bluetooth
4.Check your speaker device name that will be appear on your phones screen.
5. If device name not appear on the phone screen.
6. Please enable Bluetooth of your speaker.
7. It will appear on screen.
8. Tap on speaker name then it will be connect to your phone.

What according to you makes you a good candidate for customer service or technical support job? | Communication skills and polite behaviour makes me a good for customer service and technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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