Subject: Tech Support Candidate - Gaurav Chauhan
From: Gaurav Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:51:45 -0500

| | Tech Support Test

Name | Gaurav Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9999735556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 44, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Paytm payments bank | Customer service associate | 17 oct 2020 | 21000
Previous Employer 2 | Lemon Tree Hotels | Front Office Executive | 4 Dec 2019 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll figure out the problem.
Then I'll check whether the issue is with this browser or with another browser also.
If it happens with other browsers also then I'll check whether its related to security (HTTP or HTTPS )
If it happens only with this browser then I'll check if this is the case with this website or for another website also
I'll try to troubleshoot this after clearing the cache or history of the browser
I'll check the network settings
I'll check for  the proxy settings
etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Speaker
Turn on the Bluetooth of the Speaker
Turn on Bluetooth on Mobile
Go to the Mobile setting -> Bluetooth -> Search for available device
Click on the Speaker BT name For ex:- JBL003
Pair them
After some time you'll see the connection status on your mobile
Also, Your device will respond that it's connected (depends on device to device)

What according to you makes you a good candidate for customer service or technical support job?

To be a good Customer service associate it's important to be a good listener first.
I'm good at communication skills. Also, I listen to the queries first very patiently and then respond to them with a proper solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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