Subject: Tech Support Candidate - Shubham Gautam
From: Shubham Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:39:12 -0500

| | Tech Support Test

Name | Shubham Gautam
E-mail | [email-masked]
Phone Number | (91) 8445336839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida, sector 16B
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Helpdesk executive (L1) | 19th Feb 2021 | 15000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all you need to check the connection availability and then the compatibility of the system and browsers. In case all the connections and compatibility are proper then i have to raise a complaint regarding the issue with complete issue discription to our technical team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to connect a Bluetooth speaker to mobile device:-
1. Turn on the speaker and set it to Bluetooth mode.
2. Turn on the Bluetooth of mobile phone and make sure all the devices should be discoverable to mobile device.
3. Pair the speaker bluetooth with mobile.
4. Once it will be connected, we will be able to play any audio available in mobile to hear it on speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener which makes me a suitable candidate for this profile as it's very necessary to listen our clients carefully to understand their query and complaint which makes me to provide them a satisfactory resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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