Subject: Tech Support Candidate - Sunny Tyagi
From: Sunny Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:28:39 -0500

| | Tech Support Test

Name | Sunny Tyagi
E-mail | [email-masked]
Phone Number | (91) 8587828050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Madhu vihar uttam nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nextra teleservices pvt Ltd | Noc engineer | | 20000
Previous Employer 1 | Ri networks pvt ltd | Noc engineer | 7 aug 2020 | 15000
Previous Employer 2 | Nextra teleservices pvt Ltd | Noc engineer | 27 dec 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will use a website down checker
Second ping the website
Third clear the cache and cookies in browser setting
If still site is not running then I will take the trace route of the website
After then i raise a complaint to our broadband

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will on the Bluetooth speaker after Bluetooth speaker start search the name of Bluetooth speaker in my mobile then i will click on the name listed in my mobile Bluetooth section after the click i will wait for pairing in both Bluetooth speaker and my mobile and that's s how both devices will connect
What according to you makes you a good candidate for customer service or technical support job? | Good learner, empathy for customer facing  issues good will power, patience level
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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