Subject: Tech Support Candidate - Vishal Srivastava
From: Vishal Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:17:51 -0500

| | Tech Support Test

Name | Vishal Srivastava
E-mail | [email-masked]
Phone Number | (201306) 7007959733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TechMahindra | Associate technical support | 3 august 2020 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If such situation occurs then i will try to get into the website using https:// and also it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to on the bluetooth in both the devices and then pair the bluetooth of your phone and speaker.
What according to you makes you a good candidate for customer service or technical support job? | To provide the proper satisfaction to the customer with their query and the ability to resolve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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