Subject: Tech Support Candidate - Vinayak Belapurkar Vinayak
From: Vinayak Belapurkar Vinayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:06:26 -0500

Tech Support
Test

Name

Vinayak
Belapurkar Vinayak

E-mail

[email-masked]

Phone Number

(91) 9730717917

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Pune

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
VC; network

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Na

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1 Restart
My Device.

2 Make Sure the Internet Connection Works,

3 Check if the Website is Down for Everybody or Just Me.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Tap Bluetooth .

Step 1: Pair a Bluetooth accessory

Important: Your devices stay paired until you unpair them.

Option 1: Use the Settings app (all Bluetooth accessories)

Option 2: Use notifications (Fast Pair accessories only)

Step 2: Connect

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch an

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer. good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

5