Subject: Tech Support Candidate - Vineet Kapoor
From: Vineet Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:05:35 -0500

| | Tech Support Test

Name | Vineet Kapoor
E-mail | [email-masked]
Phone Number | (0) 8146060278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Eclerx Services LTD | Senior Analyst | 03-01-2020 | 23,500
Previous Employer 2 | TATA Business Support Services | CCE | 15-03-2015 | 8000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Make sure the internet connection works
Step 2. Restart the device.
Step 3. Try to troubleshoot using the instructions or error if any appears on screen
Step 4. Try to use any other browser.
Step 5. Try to use another device and check if it is loading tbe website.
Step 6. Try to clear cache and cookies of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Switch on the speaker and mobile device.
Step 2 Switch on bluetooth on both mobile and speaker.
Step 3. Search the bluetooth name of speaker on mobile and select the same name of bluetooth of speaker.
Step 4. If Bluetooth of mobile is password protected then speaker will ask to enter the password.
Step 5. Password will be verified and pairing will be begin and then funally the connection will be established.

What according to you makes you a good candidate for customer service or technical support job? | According to me, It makes me a good candidate for customer service because I always try to understand and fix the issue of cudtomer. Another important thing I always focuses on is customer satisfaction at the end of each and every call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |