Subject: Tech Support Candidate - Dharmendra kumar
From: Dharmendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 01:02:53 -0500

| | Tech Support Test

Name | Dharmendra kumar
E-mail | [email-masked]
Phone Number | (0612) 8292933276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | genius consultant Pvt Ltd | customer Support Engg. | | 25000.
Previous Employer 1 | Rodic Consultant Pvt Ltd | Asst IT Manager | 17 Aug 2020 | 22000.
Previous Employer 2 | puthur infotech | Customer Support Engg. | 13 Aug 2019 | 20000.

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check Website Address first Than after Delete your browser cache
Run an antivirus scan
Reset Hosts file
Add to Trusted Sites zone
Check Restricted Sites
Reset Zones to default
Use a Proxy
Flush DNS cache
Disable Add-ons
Clear the SLL state
Check system date and time
Disable Enhanced Protected Mode
Check Proxy and DNS Settings
Reset your browser
Start Windows in Clean Boot State

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth in Computer than After open Bluetooth in Mobile Phone than prepare device And connect the device.
What according to you makes you a good candidate for customer service or technical support job? | good Relation Ship For Customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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