Subject: Tech Support Candidate - Hara Prasad Mishra
From: Hara Prasad Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 00:31:11 -0500

| | Tech Support Test

Name | Hara Prasad Mishra
E-mail | [email-masked]
Phone Number | (91) 9510994503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida- Sector 110
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ZippoTV and Broadband Pvt Ltd | IT Administrator | 30-Sep-2020 | 25,000
Previous Employer 2 | 1011 Infotainment LLP | IT Support Engineer | 30-Jan-2019 | 18,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

->First i see what is the error code or error name showing in browser.
->Secondly, If other site is opened then i will ping to this domain like: ping www.ndtv.com in command prompt, if i got reply then its internal issue in DNS or Internet or Proxy Server (if you ar using).
->For internet i will ping to 8.8.8.8, if i got reply- then i will go for the dns issue solving process:
1. In command prompt type : ipconfig /displaydns, if found the domain then i will clear the cache using the command: ipconfig /flushdns.
2. If its not helpful then i will clear all the cookies  of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn on your Bluetooth speaker and also turn on your mobile phone bluetooth.
2. In mobile phone select option "Pair new Device". If your device is showing then click on that, and your device will connected to your phone, and enjoy your music.

What according to you makes you a good candidate for customer service or technical support job?

1. Mostly every customer like friendly behavior and if you have an ethical behavior, and solve immediately after listening the problem from customer, then every customer like to serve from you in any moment.
2. Listening skill is most important and also have good knowledge about technicality.
3. Candidate needs to update yourself in our newly evolved technology-  mostly in computer and mobile technology.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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