Subject: Tech Support Candidate - Dipak Kumar
From: Dipak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 21:27:55 -0500

| | Tech Support Test

Name | Dipak Kumar
E-mail | [email-masked]
Phone Number | (011) 9540409930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Big Boy Toyz Ltd | IT Manager | 30 July 2020 | 30000
Previous Employer 1 | Wipro | Desktop support EngineerL1 | 5 July 2016 | 12000
Previous Employer 2 | Infraline Energy | Desktop support Engineer L2 | 5 May 2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We are check the browser verson , reset the browser, uninstall & reinstall the browser and reboot the system then check the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth, and search the Bluetooth and pair the device then auto connect the device.
What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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