Subject: Tech Support Candidate - Harmohan Panda
From: Harmohan Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 21:14:42 -0500

| | Tech Support Test

Name | Harmohan Panda
E-mail | [email-masked]
Phone Number | (91) 8917419163
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I4t | IT Executive | Still working | 25,000
Previous Employer 1 | Enpersol Technologies Ltd. | System Analyst | Dec 2019 | 25,000
Previous Employer 2 | KAIZEN IT SERVICE PVT LTD | L2 Engineer and Support | March 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check the internet connection. If the connection is ok, Please check if there is any proxy associated with company. If that doesn't work please delete cookies. Hope after doing this works. Still if doesn't work please talk with Network team and find out if the user is assigned to use other websites. Hope this can resolve the issue for user.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on your device first. Then check if the device is connected to any other device, if its not connected and available. Search for new devices from mobile it will come up with the device name and once your click on the name of bluetooth device it will be successfully connected.
What according to you makes you a good candidate for customer service or technical support job? | As I have over 5 years of experience into support I can easily handle users and pretty much aware about customer satisfaction and resolve the issue in time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |