Subject: Tech Support Candidate - ankur saxena
From: ankur saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 18:07:25 -0500

| | Tech Support Test

Name | ankur saxena
E-mail | [email-masked]
Phone Number | (91) 9713560453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | vijay nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | teleperformance | cce | 10 oct | 13000
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

we open the new tab to check weather we are able to open the another website or not.

launch another browser to check the site is open or not,if not then we can check the connection was interruption,reset or timed out.we also clearing cookies and catch from the menu bar.

if we facing same issue then their is a problem with the particular site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first we switch on the speaker device

switch on the mobile device bluetooth and search for the new decvice once we found the new device click on the connect option.

once ur device connected you recevied an notification on your moblie.

What according to you makes you a good candidate for customer service or technical support job?

good listener

Communication and Interpersonal Skills.

Analytical Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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