Subject: Content Writer Candidate - KALPESH YAJNIK
From: KALPESH YAJNIK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 14:44:39 -0500

| | Content Writer Test

Name | KALPESH YAJNIK
E-mail | [email-masked]
Phone Number | (91) 9799883494
Where do you currently live (area) | jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Given below are the tips and suggestions to manage social media customer service:
Identify where is the traffic of your customer: It will help you to grab your customer’s attention towards your company services. You have to identify the platform customers are using most. You can also work on searching tags, mentions of your brand. This will help you to target the audience and you could provide better services.
Aware and appreciate your customer’s choices: You should be aware of your customer’s preference and their choices. Always present a helping gesture, while communicating with customers. It is necessary to maintain a standard of appreciation.
Tracking your customer’s history: Always maintain a system which has a track record of all the open inquiries posted by your customer. It will help in proper communication with your customer, and your team will be one step ahead in resolving the queries. Also, it is important to ensure them about the privacy conditions offered by your brand for security purposes.
Set up priorities: To ensure better customer service, it is important to set a priority order for resolving issues. All technical/account related issues must be under top priority, while acknowledging the feedback and tags/mentions of your brand can be done later.
There are some points I would like to add-on to this note. Please follow them!
Never ignore your customers: It is necessary to have a positive recall value, to survive in this market.
Do not flood your customers with unnecessary information. Be specific and avoid complicating the situation.
Always share the information publicly via post/status, whenever you face a huge traffic of your customers facing a common issue. The information will reach to your customers in one go.

Please share links to blogs written by you | https://theqna.org/hack-whatsapp-account/

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