Subject: Tech Support Candidate - Tofik Ali
From: Tofik Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 13:43:58 -0500

Tech Support
Test

Name

Tofik Ali

E-mail

[email-masked]

Phone Number

(+91) 9887903112

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurugaon

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Sorry I
didn't know about that

How to resolve this issue

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

If your
speaker is not listed, press the button on your speaker that makes it
discoverable it’s often a button with a Bluetooth symbol

What
according to you makes you a good candidate for customer service or technical
support job?

work under pressure . communications skills.
promptitude. smart. analytical skills. flexible . time management. stress
management. fast response. organized.

On a scale of 1 - 5
please rate your fluency in spoken English

1