Subject: Tech Support Candidate - Saurabh Ranjan
From: Saurabh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 12:07:18 -0500

| | Tech Support Test

Name | Saurabh Ranjan
E-mail | [email-masked]
Phone Number | (0651) 7360009902
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MSR IT Solution | Technical Service Desk | july 13 2020 | 20000
Previous Employer 1 | Prompt Perssonel | Service desk Engineer | march 16 2020 | 15000
Previous Employer 2 | Netconnect | Helpdesk Cordinator | 31 dec 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the required cable which connects to the internet and indicator of LAN must be blinking. If using wireless connection then WIFI indicator must be blinking.
2) check the authenticity of website. Also check which type of error it is  showing.
3) Try to clear the cookies, temporary files of the browser and check if the website is opening.
4) Check from other browser as well if the website is opening or not.(If not then clear the cookies from that browser as well)
5) Now check website should open from the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) power on the Bluetooth  speaker.
2) Press the Bluetooth button on the speaker.
3) Turn on the Bluetooth on Phone it will search for Bluetooth devices.
4) Check for Bluetooth Speaker name on phone it will ask for paring.
5) Pair the Bluetooth Speaker.
6) After Successful Paring there will be audio indication on Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | Like to work on  resolving technical things.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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